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ServiceNow's generative-AI layer across IT Service Management, HR Service Delivery, and Customer Service Management. Now Assist for Search, summarization, and case resolution.
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Built on
The underlying foundation model(s) this product runs on, per publicly disclosed evidence.
- OpenAI GPT-4primary
ServiceNow 2023 blog announcing Now Assist partnership with OpenAI, powered by GPT-4
vendor-confirmedEvidence - Anthropic Claudesecondary
ServiceNow technical documentation indicating support for multiple foundation models including Claude
vendor-confirmedEvidence
Model details
- Model family
- —
- Base model
- —
- Context window
- —
- Input modalities
- text
- Output modalities
- text
- Access
- Proprietary
- Pricing
- enterprise
- API available
- Yes
- Model card / docs
- https://docs.servicenow.com/
Mantle Index
Equity Score
MixedMeasures fairness across demographic groups. Higher is more equitable.
Safety Score
MixedMeasures resistance to harmful outputs. Higher is safer.
Component scores
Component scores
The Equity Score and Safety Score roll up the latest Mantle Index assessment. Component breakdowns and risk-tier justification are available on Pro and Enterprise.
Benchmark sub-scores
Benchmark scores
Security score
Computed from compliance, encryption, data handling, documentation, and vendor contacts — multiplied by research confidence (medium).
5 category scores
Vendor contacts
Contacts on file
Certifications
- SOC 2 Type II
- ISO 27001
- HIPAA
Research coverage
0 dimensions fully covered · 0 partially covered.
Supply chain
No supply-chain links recorded yet.
Citations
No public citations recorded yet.
Recent changes
No changes recorded yet.
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